Excellence in Customer Care
Satisfaction is a rating. Loyalty is a brand.
We provide support by email and in the app. Support is divided into different levels according to the value of your plan. A detailed comparison between distinct levels is available in the Users’ manual.
| Support | Standard | Premium | Dedicated | Expert |
|---|---|---|---|---|
| Help Center | ||||
| Customer Portal | ||||
| Users Manual | ||||
| Support ticket | ||||
| Secure messaging | ||||
| Trading expert | ||||
| Traders app Live Chat | ||||
| Phone | ||||
| One-to-one video meeting | ||||
| Alex's support | ||||
| Response time & availability | 72 hours | 48 hours | 12x5 | 24x7 |
Have you searched for an answer before contacting us?
Kindly notice that because of a significant increase in the customer installed basis, we require a unique license number to create a support ticket. This guarantees smooth and efficient customer care for those who actually paid for it. Make sure that you use the correct license number when requesting support. You find your license number(s) on your invoice(s) or contact us.
Training Center
Take the onboarding or enroll in a course.
Help Center
Browse the repository of frequently asked questions.
Customer Portal
Your subscriptions, billing, and license numbers.