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Excellence in Customer Care

Satisfaction is a rating. Loyalty is a brand.

We provide support by email and in the app. Support is divided into different levels according to the value of your plan. A detailed comparison between distinct levels is available in the Users’ manual.
Support Standard Premium Dedicated Expert
Help Center
Customer Portal
Users Manual
Email
Support ticket
In-app
Trading expert
App Live Chat
Phone
One-to-one video meeting
Alex's support
Response time & availability 72 hours 48 hours 12x5 24x7

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Kindly notice that because of a significant increase in the customer installed basis, we require a unique license number to create a support ticket. This guarantees smooth and efficient customer care for those who actually paid for it. Make sure that you use the correct license number when requesting support. You find your license number(s) on your invoice(s) or contact us. 

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